We hope that you are delighted with your purchases, however, if for any reason you wish to return any item, you must do so within 14 days of receipt of your items.
All returns will be refunded in store vouchers to the value spent in store.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached. You’ll also need the receipt or proof of purchase.
It is recommended that you return your items via recorded delivery as we cannot accept responsibility for any items items lost in transit. Customer pays for postage and packing.
Please send all returns to:
The Cirkel Returns, G12 Shepherds Building, Charecroft Way, London, W14 0EE
You must fill out the form in this link and include with your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged (beyond as described) or any similar issue, so that we can evaluate the issue and make it right for you.
What is the cirkel back scheme?
We are the first multi-cycle fashion resale platform for quality womenswear. Our ‘Cirkel’ back scheme allows buyers to ‘Cirkel’ garments they’ve purchased from us back to our store (we will cover postage costs!) and receive a guaranteed 50-70% of the original price paid in vouchers. Not only does this reduces textile waste, but it allows buyers to refresh their wardrobe sustainably.