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You can return any item you are unhappy with for a store credit. This should be done within 14 days of receiving the item, and you will receive a voucher to your email equivalent to the original in-store purchase value.

Cash refunds can be issued for items (not orders) valued at £250 or higher.

Please note that in cases where the total order value exceeds £250 but consists of items with individual values below £250, the refund will be made in the form of store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with The Cirkel tag (and any original brand tags if applicable) still attached. The item is your responsibility until we receive it back in our studio, and therefore we suggest you send it back using Royal Mail's Recorded Delivery service.

Please send all returns to The Cirkel Returns, G15 Shepherds Building, Charecroft Way, London, W14 0EH, including a completed copy of the returns form (found here).


For orders shipped to outside of the UK, any customs charges are the responsibility of the buyer and are not included in the product or shipping costs. These charges vary by country and are determined by the customs authorities of the destination.

If, upon delivery, you refuse to pay the applicable customs charges and the order is consequently returned to us, a refund will not be processed. For specific information about customs charges in your country, please reach out to your local customs office. They can provide details on applicable fees and regulations.


If the item is faulty or damaged (beyond as described), please accept our apologies. You will need to email to notify us of the defective item. We will then advise you of the best way to return the item and arrange a refund.


Missed the returns period? Not to worry, our Cirkel Back scheme allows you to send any item you've purchased from us, in great condition, within six months, and you'll receive a voucher worth up to 70% of the price paid (plus we will cover the postage costs!). Just check out the Cirkel Value when purchasing the items.
Remember you can also send other items for selling when you Cirkel Back.WhatsApp us at +443330904452 or email us at to get started.